Skip to Gmail data details

Optional Google Workspace connection

Gmail, connected on purpose.

Osynk accesses Gmail only after an authorised user chooses Email Intelligence, reads the in-product disclosure, and continues to Google's permission screen. Gmail access is never enabled by default.

Exact access

The permission matches the job.

Email Intelligence requests only the Gmail permissions needed to ingest eligible customer email and send visible replies through the connected account.

gmail.readonly

Read mailbox content

Used by Email Intelligence to ingest eligible customer email into the selected Business Unit.

  • Reads relevant messages, headers, participants, bodies, labels, and attachments.
  • Imports selected content into the customer's Osynk workspace.
  • Supports routing, business records, evidence, and user-visible email workflows.
gmail.send

Send through Gmail

Used by Email Intelligence to send user-visible replies through the connected Gmail account.

  • Sends messages or replies through the connected Gmail account.
  • Does not permit Osynk to delete Gmail messages.
  • Does not permit Osynk to modify or delete existing Gmail messages.
userinfo.email

Identify the connection

Used to show and verify which Google email address completed the connection.

  • Prevents the wrong mailbox from being attached during a reconnect.
  • Does not grant access to Calendar, Drive, Meet, Business Profile, or Analytics, and does not use Google as the Osynk sign-in method.

Before access begins

Google access happens in this order.

Visiting Osynk or opening a Gmail setup page does not connect a mailbox. The user must take the affirmative OAuth step.

01

Choose Email Intelligence

An authorised workspace user starts the Gmail mailbox setup.

02

Read the disclosure

Osynk explains the purpose, access, retention, regions, and deletion behavior.

03

Continue to Google

Google identifies the requested scopes and asks the account holder for permission.

04

Use Email Intelligence

Only the approved connection can read or send Gmail data for the disclosed purpose.

Two independent controls

Storage location is not AI location.

Customers select these separately. The authenticated disclosure shown before OAuth presents the workspace's actual choices.

Data Storage Region

Durable customer files and backups

The workspace's storage choice controls the configured regional stores for durable customer files and backups.

European UnionUnited StatesCanada

This selector is not a blanket claim about primary databases, identity and session data, security logs, or data that remains within Google's systems.

AI Processing Region

Amazon Bedrock inference

Where an Email Intelligence workflow uses AI, the relevant content is processed through Amazon Bedrock in the chosen AI geography.

European UnionUnited StatesCanada

AI Processing Region can differ from Data Storage Region. If a required Bedrock capability is unavailable in the selected geography, Osynk does not silently reroute it elsewhere.

Retention and control

Disconnect stops access. Deletion removes imported data.

These are separate actions. Disconnecting asks Google to revoke the grant and always clears Osynk's locally stored Google access credentials. If Google cannot confirm revocation, Osynk tells the operator to remove the connection in their Google Account. Disconnect does not erase messages, attachments, or business records already imported into the workspace.

1

Disconnect the mailbox

Use Email Intelligence mailbox settings to revoke the Google grant and stop future Gmail access. You can also remove Osynk from Google Account third-party connections.

2

Delete imported content

Delete the relevant record or account content using Osynk's controls, or follow the Data Deletion instructions. Email Intelligence evidence can remain after disconnect until the customer deletes the corresponding data or account.

3

Backup rotation completes deletion

Deleted copies can remain inside encrypted rolling backups for up to 30 days, after which the rotated copy is no longer retained, subject to documented legal-retention exceptions.

Google Limited Use

Your Gmail data is used for the feature you chose.

Osynk uses Google Workspace API data in accordance with the Google API Services User Data Policy, including its Limited Use requirements. We use and transfer Gmail data only to provide or improve the visible feature the customer enabled, secure it, comply with law, or respond to the customer's support request.

Not soldNot used for advertisingNot used for creditworthinessNot used to train generalized AI modelsNo unrelated human reading

Full documents

The short page links to the long rules.

These documents govern Osynk's handling of personal data, service use, and deletion requests.

Data handlingPrivacy Statement Service agreementTerms of Service User controlsData Deletion

Questions or deletion requests: contact@osynk.ai