Terms of Service

Effective date: 15 June 2026 · Last updated: 15 June 2026

These Terms govern your access to and use of the osynk.ai platform, including the Sales Intelligence and ERP & Supply Chain products, the Anya AI assistant, and any related services we provide (collectively, the "Service"). By creating an account, accepting an order form, or using the Service, you (the "Customer") agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation. The Service is offered to businesses only; it is not directed at consumers.

1. The Service

osynk.ai is a multi-tenant software-as-a-service platform that helps revenue and operations teams capture, organise, and act on business data using AI assistants. The Service includes user interfaces, APIs, integrations with third-party systems, and supporting infrastructure. We continuously improve the Service and may add, modify, or remove features. We will not materially reduce the core functionality of a paid subscription during its term without notice.

2. Relationship to signed agreements

These Terms are the informational, default terms for use of the Service through the website. Where a signed agreement (such as a Master Services Agreement or an Order Form) exists between you and us, that signed agreement prevails over these website Terms to the extent of any conflict. The signed agreement is the binding instrument; these website Terms apply only where no signed agreement covers the matter in question.

3. Accounts and eligibility

You must be legally able to enter into a binding contract to use the Service, and you must use it for business purposes only. You are responsible for the accuracy of the information you provide, for safeguarding your credentials, and for all activity that occurs under your account. Notify us immediately at contact@osynk.ai if you suspect unauthorised access.

Customer accounts are organised into tenants. Each tenant is isolated from others at the database level. The tenant owner is responsible for managing users, roles, and permissions within their tenant.

4. Acceptable use

You agree that you will not, and will not permit any user to:

• use the Service to violate any law, regulation, or third-party right;
• upload, transmit, or generate content that is unlawful, harmful, defamatory, infringing, or that contains malware;
• attempt to gain unauthorised access to the Service, other tenants, or any underlying infrastructure;
• reverse engineer, decompile, or extract the source code of the Service except where expressly permitted by law;
• use the Service to build a competing product, train a competing AI model, or benchmark performance for public disclosure without our prior written consent;
• circumvent rate limits, usage caps, or other technical or contractual restrictions;
• send unsolicited messages or use the Service in a way that would damage our infrastructure or other customers' use of it.

5. Customer data and content

You own your data. All content you or your users upload, generate, or otherwise submit to the Service ("Customer Data") remains your property. You grant us a limited, worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely to provide and improve the Service for you, to support your users, and to comply with legal obligations.

You are solely responsible for the accuracy, quality, legality, and appropriate use of Customer Data, and you warrant that:

• the CRM data and lead records you import or enter were collected lawfully and that you are entitled to process them in the Service;
• you hold and will maintain administrative authority over any third-party accounts, pages, or assets you connect to the Service, and you operate them in compliance with the terms of the platforms that provide them;
• you have obtained all consents and provided all notices required to process Customer Data in the Service, including consents from your customers, employees, and other data subjects, and including consent collected through forms, widgets, or other capture tools on your own sites and properties;
• you will review the output of the Service's AI Features with a competent human before relying on it (see Section 6).

6. AI features

The Service includes AI assistants and automations (collectively, "AI Features") that generate text, suggestions, summaries, classifications, and other outputs based on Customer Data and AI model providers. You acknowledge that:

• AI output is generated probabilistically and may be inaccurate, incomplete, biased, or otherwise unsuitable for a given decision;
• AI output must be reviewed by a competent human before being relied upon, in particular for decisions that affect legal rights, employment, credit, health, or safety;
• you remain responsible for the output your users produce with the Service, including any communications sent on your behalf;
• we may use Customer Data to operate the AI Features, including sending prompts to AI model providers under contractual protections. We do not use Customer Data to train foundation models for general public use.

AI-interaction disclosure (Anya). The Anya assistant lets you talk to your visitors and contacts through an AI system. Where you deploy Anya so that it interacts with individuals, you must include a clear disclosure in the assistant's configured greeting that the individual is interacting with an AI system, and you must not disable, remove, or suppress that disclosure. This requirement reflects the obligation, under Article 50(1) of the EU AI Act (binding from 2 August 2026), to inform individuals that they are interacting with an AI system. As between you and us, we are the provider of the AI system and you are its deployer; the deployer-side duty to keep the disclosure visible to your individuals rests with you.

7. Third-party integrations

The Service connects to third-party platforms at your direction. These include, depending on the features you enable, Microsoft (for example, Microsoft 365 email and SharePoint), Google (for example, Gmail), Meta (for example, Pixel and Conversions API, and, where the feature is enabled, Meta Lead Ads), email providers, and AI model providers. Those platforms are governed by their own terms and privacy policies, and we are not responsible for their availability, accuracy, or behaviour.

By enabling an integration you authorise us to transmit Customer Data to that integration solely to deliver the functionality you enable. You are responsible for holding the necessary authority and rights over the accounts and assets you connect, and for complying with the terms of the platforms you connect to.

8. Sending email to Canadian recipients (CASL)

If you use the Service to send commercial electronic messages to recipients in Canada, you are subject to Canada's Anti-Spam Legislation (CASL). You represent and warrant that, for each such recipient, you hold valid CASL consent, whether express consent or unexpired implied consent. You agree that you will:

• keep records of the consent you rely on for at least three years;
• include in each message clear identification of the sender and valid contact information;
• include a working unsubscribe mechanism that remains valid for at least 60 days, and honour any unsubscribe request within 10 business days.

You will indemnify and hold us harmless against any claim, penalty, or loss arising from your violation of CASL in connection with your use of the Service.

9. Meta Lead Ads responsibilities

This section applies only when the Meta Lead Ads integration is enabled. Meta Lead Ads is a forthcoming feature and is not yet available; the responsibilities below take effect when you enable it.

Where you connect a Facebook Page to import leads through the Service, you are responsible for the following:

• you hold admin authority over any Facebook Page you connect, and your Meta assets (Pages, lead forms, ad account) are operated in compliance with Meta's terms;
• the Meta Instant Forms you create carry all legally required disclosures and link to a live, publicly accessible privacy policy (Meta does not accept PDF documents for this purpose);
• lead data is used only for the purpose declared in the form's call-to-action; you will not resell lead data, and you will not augment or combine lead data across advertisers (Meta Platform Terms section 3.e);
• you will not collect restricted categories (such as health, financial, or criminal-record information) through lead forms without Meta's written permission;
• collecting consent from lead-form respondents remains your responsibility.

Disconnecting the Meta integration stops further lead import and removes the stored Meta access token from Osynk. Lead data already imported into your CRM remains until you delete it, and raw lead payloads received from Meta are purged automatically after 90 days.

10. Confidentiality

Each party may receive non-public business or technical information from the other ("Confidential Information"). The receiving party will protect Confidential Information with the same care it uses for its own confidential information (and never less than a reasonable standard), will use it only to perform under these Terms, and will not disclose it to third parties except to employees, advisers, or contractors under equivalent obligations. Customer Data is your Confidential Information.

11. Intellectual property

We retain all rights, title, and interest in and to the Service, including all software, documentation, AI prompts and templates, design, and trademarks. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service during your subscription term.

Feedback you provide about the Service may be used by us without restriction to improve our products. No other licence is granted by implication.

12. Fees and billing

Access to paid features is governed by a signed Order Form, Master Services Agreement, or invoice that sets out the fees, billing cycle, and term. Fees are invoiced in accordance with that agreement and are exclusive of applicable taxes unless stated otherwise. If you fail to pay an invoice when due, we may suspend access until the balance is settled, and we will give you reasonable written notice before any price change takes effect.

We do not collect or store payment-card data and we use no payment processor. Payment is made against invoices under the terms of your agreement with us.

Free trials and beta features, where offered, are provided "as is", may be modified or withdrawn at any time, and may carry usage limits. Beta features are not subject to the warranty or service-level commitments that apply to general-availability features.

13. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except for the limited warranty above, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted, secure, or error-free.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or exemplary damages, including lost profits, lost revenue, or lost data, arising out of or in connection with the Service, even if advised of the possibility. Each party's total aggregate liability arising out of or relating to these Terms will not exceed the fees invoiced to the Customer for the one (1) month immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, such as for death, personal injury caused by negligence, gross negligence, or fraud.

15. Indemnification

You will defend, indemnify, and hold harmless osynk.ai and its affiliates against third-party claims arising from (a) your or your users' breach of these Terms, (b) your Customer Data or content, or (c) your violation of applicable law in connection with use of the Service. We will defend, indemnify, and hold you harmless against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights, subject to standard procedural conditions (prompt written notice, our sole control of the defence and any settlement, and your reasonable cooperation at our expense).

This obligation does not apply, and we have no liability or indemnification obligation, to the extent a claim arises from or relates to: (a) any modification, combination, or use of the Service in a manner not authorised by these Terms; (b) the combination of the Service with any product, service, software, data, or content not provided by us, where the claim would not have arisen but for such combination; (c) Customer Data or any content, materials, or instructions provided by you; (d) your continued use of an allegedly infringing version of the Service after we have notified you of the claim and made available a non-infringing version or modification at no additional cost; (e) any free trial, beta feature, or third-party or open-source component identified as such; (f) your breach of these Terms or violation of applicable law; or (g) your compliance with designs, specifications, or instructions provided by you.

If the Service becomes, or in our opinion is likely to become, the subject of an infringement claim, we may, at our option and expense: (i) procure for you the right to continue using the Service; (ii) modify or replace the Service to make it non-infringing while providing substantially equivalent functionality; or (iii) terminate the affected Service and refund any prepaid, unused fees for the terminated portion. This section states our entire liability and your exclusive remedy for any claim of intellectual property infringement.

16. Term and termination

These Terms apply for as long as you use the Service. Either party may terminate for material breach not cured within thirty (30) days of written notice. We may suspend or terminate access immediately if your use of the Service threatens the security, integrity, or availability of the platform, or violates applicable law.

On termination, your right to access the Service ends. Customer Data is available for export for 30 days after termination, after which we delete it from production systems. Copies inside encrypted backups are purged on our normal backup rotation, which completes within 30 days.

17. Privacy and security

Our processing of personal data is described in our Privacy Statement. We maintain administrative, technical, and physical safeguards designed to protect Customer Data against accidental or unlawful access, alteration, disclosure, or destruction. No system is perfectly secure, so we encourage you to keep your credentials safe and to keep your administrators trained.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice (for example, by email or in-app notice) before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, your remedy is to stop using the Service.

19. Governing law and disputes

These Terms are governed by the laws of Romania, without regard to conflict-of-laws principles. The courts located in Cluj-Napoca, Romania have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

20. Language

These Terms are published in English, with Romanian and French versions provided as a courtesy. As a general rule, the Romanian version prevails in the event of any discrepancy, and where a signed agreement exists between us, that signed agreement outranks these website Terms.

Quebec. For users in Quebec, no prevailing-language rule is asserted against you: the French version of these Terms stands on its own, and you are entitled to rely on it. We do not assert that any other language version prevails over the French version for Quebec users.

21. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms (together with any order forms or signed agreements between us, which prevail to the extent of any conflict) are the entire agreement between the parties regarding the Service and supersede prior communications.

22. Contact

Questions about these Terms, and reports of security issues, can be sent to contact@osynk.ai.